Your Privacy Matters
at 54plus

Welcome to the 54plus Privacy Policy. 54plus ("we", "us", "our") operates the online gaming platform accessible at https://54plus.bet and all associated mobile-optimized web properties. We are a PAGCOR-regulated online casino and sports betting platform built for Filipino players, and we take the privacy and security of your personal information seriously.

This Privacy Policy describes how 54plus collects, uses, stores, discloses, and otherwise processes personal data belonging to visitors, registered players, and prospective players ("you", "your") in connection with your use of the 54plus platform.

This Privacy Policy forms part of and should be read together with the 54plus Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions with respect to data privacy matters, this Privacy Policy shall prevail.

54plus is the personal information controller with respect to the data collected through the 54plus platform. As the personal information controller, 54plus determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Data Privacy Act of 2012 and all applicable NPC regulations.

54plus has appointed a Data Privacy Officer (DPO) who is responsible for overseeing data protection strategy, ensuring regulatory compliance, handling data subject rights requests, and serving as the primary point of contact for the National Privacy Commission. You may contact our DPO directly using the contact details provided in Section 13 of this Privacy Policy.

54plus collects personal data through several channels: directly from you when you register and use the platform; automatically through your device and browser when you visit the site; and from third parties such as payment processors and KYC verification providers. The categories of data we collect include:

• Identity data: Full legal name, date of birth, nationality, government-issued ID number (e.g., Philippine national ID, passport, driver's license, SSS/GSIS number), and a copy of your ID document where required for KYC verification.
• Contact data: Philippine mobile number, email address, and residential or mailing address.
• Account data: Username, encrypted password, account creation date, account status, and all changes made to account settings.
• Financial data: GCash account number, PayMaya details, BPI/BDO/Metrobank account details (masked), Visa/Mastercard card details (masked, stored via tokenization — we do not store full card numbers), and USDT wallet addresses.
• Transaction data: Records of all deposits, withdrawals, bonuses applied, wagering activity, and transaction timestamps.
• Gaming data: Detailed logs of all game sessions, bets placed, game results, session durations, and responsible gaming tool usage.
• Technical data: IP address, device type and model, operating system, browser type and version, screen resolution, and referral URL.
• Usage data: Pages visited, features used, time spent on the platform, and navigation paths.
• Communication data: Records of all interactions with 54plus customer support, including live chat transcripts, email correspondence, and support ticket history.

We do not collect data that is irrelevant or excessive relative to the purposes described in this Privacy Policy. If you believe we have collected data about you that we should not hold, please contact our DPO using the details in Section 13.

54plus processes your personal data on one or more of the following legal bases as defined under the Data Privacy Act of 2012: (a) performance of a contract — to operate your account and deliver our gaming services; (b) legal obligation — to comply with PAGCOR licensing requirements, AML regulations, and NPC directives; (c) legitimate interests — to improve our platform, prevent fraud, and ensure fair play; and (d) consent — for marketing communications, where you have opted in.

The specific purposes for which we use your data are as follows:

• Account registration and management: To create and maintain your 54plus player account, verify your identity, and communicate account-related information to you.
• KYC and age verification: To verify that you are at least 21 years of age and to comply with PAGCOR's player identification requirements before processing withdrawals above set thresholds.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and USDT, and to reconcile financial records.
• Game delivery and integrity: To deliver the games and betting markets you access on the platform, maintain accurate game logs, and investigate any disputes about game outcomes.
• Fraud prevention and AML compliance: To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, and unauthorized account access.
• Responsible gaming: To monitor your gaming behaviour for indicators of problem gambling, to apply the deposit limits, loss limits, cooling-off periods, and self-exclusion orders you request, and to flag accounts that may require intervention.
• Customer support: To respond to your queries, resolve complaints, and improve the quality of our support services.
• Marketing (with consent): To send you promotional offers, bonus notifications, and event communications — but only if you have opted in to marketing communications. You may withdraw your marketing consent at any time by updating your notification preferences in account settings.
• Platform improvement: To analyse usage patterns, fix bugs, test new features, and improve the overall 54plus player experience.
• Legal and regulatory compliance: To fulfil our obligations under Philippine law, PAGCOR regulations, NPC directives, and any court orders or lawful requests from government authorities.

54plus does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only under the following strictly defined circumstances:

• Payment processors: We share the minimum necessary financial and identity data with our approved payment partners — including GCash, PayMaya, BPI, BDO, Metrobank, and our card processing provider — solely to execute deposits and withdrawals on your behalf.
• KYC and identity verification providers: We work with NPC-registered third-party identity verification services to conduct age verification and document authentication as required for PAGCOR-regulated KYC processes.
• Game content providers: Certain games hosted on the 54plus platform are provided by licensed third-party game studios. These providers may receive limited gameplay and session data necessary to operate their game systems. They are bound by data processing agreements that restrict their use of your data.
• PAGCOR and regulatory authorities: We are legally required to share certain player data — including identity records, transaction histories, and responsible gaming data — with PAGCOR as part of our licensing obligations. We may also be required to report suspicious transactions to the Anti-Money Laundering Council (AMLC) of the Philippines.
• National Privacy Commission: In the event of a reportable personal data breach or in response to a lawful NPC order or investigation, we will share the data required by the NPC.
• Law enforcement: We will disclose personal data to Philippine law enforcement agencies or courts where required by a valid court order, subpoena, or other lawful legal process.
• Professional advisers: We may share limited data with our legal counsel, auditors, and cybersecurity consultants under binding confidentiality obligations where necessary to obtain professional advice.

54plus uses cookies and similar tracking technologies — including local storage, session storage, and pixel tags — to operate and improve the platform. Cookies are small text files stored on your device by your browser. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as secure login sessions, account authentication, shopping cart functionality in the cashier, and access to age-restricted game content. These cookies cannot be disabled.
• Performance and analytics cookies: These cookies collect anonymized or aggregated data about how players use the 54plus platform — which pages are visited most often, where users encounter errors, and how long sessions last. This information is used solely to improve the platform experience.
• Functional cookies: These cookies remember your preferences — such as your preferred language, saved payment method, and notification settings — so that you do not need to reconfigure them on every visit.
• Session security cookies: These cookies help us detect and prevent fraudulent login attempts, bot activity, and CSRF attacks. They are tied to your active login session and expire when you log out.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the 54plus platform — in particular, you will not be able to log in or access any games. For all other cookie categories, you may opt out without affecting core platform functionality.

54plus retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following retention schedule applies:

Upon expiry of the applicable retention period, your data will be securely deleted or irreversibly anonymized. Anonymized aggregate data — from which no individual can be identified — may be retained indefinitely for statistical analysis and platform improvement purposes.

54plus implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security framework includes:

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
• AES-256 encryption at rest for all sensitive personal data stored in our databases, including financial account details and KYC documents.
• Tokenization of payment card data — we never store full card numbers; only tokens issued by our PCI-DSS compliant payment processor are retained.
• Multi-factor authentication (MFA) for all 54plus staff accessing systems that contain personal data, and optional SMS OTP two-factor authentication for player accounts.
• Role-based access controls ensuring that employees can only access the player data necessary for their specific job function — a support agent, for example, cannot access full financial records.
• Regular security audits and penetration testing conducted by qualified third-party cybersecurity firms to identify and remediate vulnerabilities.
• Intrusion detection and DDoS protection systems monitoring the platform 24/7 for suspicious activity.
• Incident response plan aligned with NPC Circular No. 16-03, ensuring that any breach is contained, assessed, and reported within the required 72-hour window.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 54plus. We are committed to honouring these rights promptly and without undue complication:

To exercise any of the rights above, please contact our Data Privacy Officer using the contact details provided in Section 13. We will verify your identity before processing any data subject rights request to protect against unauthorized access to your account information. We aim to respond to all verified requests within 15 business days, and no later than 30 calendar days from receipt of your request.

The 54plus platform is strictly restricted to individuals who are at least 21 years of age, in accordance with Philippine gaming regulations and PAGCOR licensing requirements. We do not knowingly collect, use, or retain personal data from individuals under the age of 21.

As part of our registration and KYC process, 54plus verifies the age of all prospective players before granting full access to real-money gaming features. Where our verification systems detect or we have reasonable grounds to suspect that an account is held by a person under 21 years of age, we will:

• Immediately suspend the account pending age verification.
• Withhold any pending withdrawals pending investigation.
• Permanently close the account if underage use is confirmed.
• Retain sufficient records as required by PAGCOR to document the underage access incident.

Some of the third-party service providers and game content partners that 54plus works with may be located outside the Republic of the Philippines, which means that your personal data may be transferred to, stored in, or processed in a jurisdiction other than the Philippines when these services are used.

Whenever 54plus transfers personal data outside the Philippines, we take appropriate safeguards to ensure that your data continues to receive a level of protection consistent with the Data Privacy Act of 2012. These safeguards include:

• Entering into standard contractual clauses or data processing agreements with overseas recipients that impose binding data protection obligations equivalent to those required under Philippine law.
• Transferring data only to jurisdictions that have been assessed to provide an adequate level of data protection, or to recipients that have implemented equivalent technical and organizational security measures.
• Limiting the scope of cross-border transfers to the minimum data necessary for the specific purpose of the transfer.

By using the 54plus platform and accepting this Privacy Policy, you acknowledge that your personal data may be processed outside the Philippines in the circumstances described above, subject at all times to the safeguards outlined in this section.

54plus reserves the right to update or modify this Privacy Policy at any time in response to changes in Philippine law, NPC regulations, PAGCOR requirements, platform functionality, or our internal data processing practices. When we make material changes to this Privacy Policy, we will notify you by:

• Posting a prominent notice on the 54plus platform for a minimum of fourteen (14) days before the updated policy takes effect.
• Sending a notification to the email address registered on your account.
• Updating the "Effective Date" displayed at the top of this Privacy Policy page.

Your continued use of the 54plus platform after the effective date of any updated Privacy Policy constitutes your acknowledgment and acceptance of the revised terms. If you do not agree with the changes, you must discontinue using the platform and contact us to request account closure before the new policy takes effect.

For minor, non-material changes — such as corrections of typographical errors or updates to contact information — we may update this policy without prior notice, with changes taking effect immediately upon publication.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 54plus processes your personal data, please contact our Data Privacy Officer directly. We are committed to addressing all data privacy inquiries promptly and transparently.

• Email: support@54plus.bet — please include "Data Privacy Request" in the subject line so we can route your message to the DPO team directly.
• Response time: We aim to acknowledge all data privacy inquiries within 48 hours and provide a substantive response within 15 business days.
• Identity verification: For data subject rights requests (access, rectification, erasure, portability), we will ask you to verify your identity before we process your request. This is to protect you against unauthorized access to your personal data.

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines through their official government channels. 54plus will cooperate fully with any NPC investigation.

For responsible gaming concerns or problem gambling support, please visit our Responsible Gaming page or contact our support team — we are available 24/7 to help.